Each and every one of us serves customers, whether we
realize it or not. Maybe you're on the front lines of a company, serving the
people who buy your products. Perhaps you're an accountant, serving the
employees by producing their pay checks and keeping the company running. Or
maybe you're a company owner, serving your staff and your customers.
The Customer Service workshop will look at all types
of customers and how we can serve them better and improve ourselves in the
process. Your participants will be provided a strong skillset including
in-person and over the phone techniques, dealing with difficult customers, and
generating return business.
